24/7 emergency service
No heat? No cooling? We're up.
Heating and cooling emergencies don't keep office hours, and neither do we. Call any time, day or night, and we'll dispatch a factory-trained technician.
When it can’t wait
One call. A truck and a factory-trained technician on the way.
When you’ve got a problem that can’t wait, we’ve got you covered. We offer 24-hour emergency service for heating and cooling systems of all kinds, across Westchester County and the North Bronx.
You call
Day, night or weekend: (914) 668-8211.
We dispatch
A truck and a factory-trained technician head your way.
We fix it
Diagnose, explain, repair. Then get your heat or cooling back on.
24 hours · 7 days · 365 days
Call our emergency line
Please call rather than email for emergencies. Online requests are answered during office hours.
Emergencies we handle
If it’s on this list, call now
No heat
Boiler, furnace or heat pump down in cold weather, before pipes freeze or the house gets dangerously cold.
No cooling in a heat wave
Especially urgent with older relatives, infants or anyone with a health condition at home.
Leaks & overflows
Water from a boiler, a backed-up condensate drain or an overflowing pan, before it damages ceilings.
Burning smells or noises
Electrical odors, grinding, screeching or banging that started suddenly. Shut the system off and call.
Repeated shutdowns
A system that keeps tripping its breaker or safety switches is telling you something. Don’t keep resetting it.
Business refrigeration
A failed walk-in, refrigerator or ice machine costs a business money by the hour. See commercial service.
Smell gas? Leave first, call second. Get everyone out of the building without touching light switches or phones. From outside, call 911 or your gas utility (Con Edison: 1-800-75-CONED). Call us once it’s been made safe.
While you wait
Safe things to check
- Thermostat set to the right mode, with fresh batteries
- The system’s power or emergency switch is on (boilers often have a red switch at the basement stairs)
- The breaker hasn’t tripped. Reset it once, and only once
- The air filter isn’t clogged
- For no heat: keep doors closed, open cabinet doors under sinks on outside walls, and use space heaters only with care
What customers say
The ladies in your office were most courteous and extremely efficient. Within 20 minutes of placing the call, the young lady confirmed and the technician was at my home within the hour. WOW! That is magnificent service.
V.Y.Ardsley, NYLetter to All State
Emergency FAQ
Emergency questions, answered
What counts as a heating or cooling emergency?
No heat in cold weather, no cooling in dangerous heat (especially with elderly people, infants or anyone with health conditions at home), water leaking from equipment, burning smells, or a system that keeps shutting down. If in doubt, call. We'll tell you honestly whether it can wait for morning.
I smell gas. What should I do?
Leave the building right away. Don't use light switches, phones or anything that could spark inside. From outside, call 911 or your gas utility. In Con Edison's area that's 1-800-75-CONED. Call us after the utility has made it safe.
What can I check while I wait for a technician?
Make sure the thermostat is on the right mode with fresh batteries, the system's power switch and breaker are on, and the filter isn't clogged. Never bypass a safety switch or reset a tripping breaker over and over.
Prevent the next one
Most emergencies start as a skipped tune-up
Heating & Boilers
Steam and hot-water boilers, 90%+ condensing boilers, furnaces, heat pumps and water heaters, repaired and replaced right.
Learn more
Air Conditioning
Central air that won't turn on, blows warm or freezes up, fixed, plus high-efficiency replacements when it's time.
Learn more
Maintenance & Repair
Maintenance agreements we schedule and bill for you, so your equipment lasts longer and costs less to run.
Learn more
Need heat, cooling or a second opinion?
Talk to a real person at All State: day, night or weekend.